Privacy Policy

Information We Collect

When you create an account, place an order, or subscribe to our newsletter, we collect information such as your name, email address, phone number, shipping address, and order history.

We do not collect or store your card, UPI, or bank details directly — all payments are processed securely by our payment partner, Razorpay, under their own PCI-DSS compliant systems.

How We Use Your Information

• To process and fulfil your orders and subscriptions
• To verify your identity via one-time password (OTP), sent by SMS or email
• To send order confirmations, shipping updates, and support responses
• To manage recurring billing for active subscriptions
• To improve our products, website, and customer experience

Third-Party Service Providers

We share only the information necessary with trusted partners who help us operate our business, strictly for the purpose stated:

• Razorpay — payment processing
• Delhivery — order shipping and delivery tracking
• MSG91 — SMS OTP delivery for account verification
• Our email service provider — order confirmations and account communications

Data Security

We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You can request access to, correction of, or deletion of your personal data at any time by contacting us at support@alphadox.in. You can also update your saved addresses and account details directly from your account page.

Cookies

We use essential cookies to keep you signed in and to remember items in your cart. We do not use these cookies for third-party advertising.

Changes to This Policy

We may update this Privacy Policy from time to time. The version on this page always reflects our current practices. Last updated: September 2026.