Returns & Refunds Policy
Last updated: September 2026
We want you and your dog to be happy with every order. If something isn't right, here's how returns and refunds work at Alpha Dox.
Return Window
You may request a return within 7 days of delivery. Requests made after this window cannot be accepted.
Eligibility for Return
To be eligible for a return, an item must be unused, unopened, and in its original sealed packaging, along with proof of purchase (your order number or confirmation email). For food safety reasons, we cannot accept returns of opened or used food products unless the item was damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the product and packaging. We will arrange a free replacement or a full refund, at your choice — no need to return the item in unopened condition in this case.
How to Request a Return
Email support@alphadox.in or call +91 96770 03986 with your order number and the reason for return. We'll confirm eligibility and share the next steps.
Refunds
Once your return is received and inspected (or immediately for damaged/incorrect items), refunds are issued to your original payment method via Razorpay, typically within 5-7 business days.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we cover return shipping costs. For change-of-mind returns of unopened items, return shipping is the customer's responsibility.
Subscription Orders
This policy applies to individual orders. To pause, change, or cancel a recurring subscription, use the Subscriptions page in your account — this stops future charges immediately and is separate from a product return.
Contact Us
support@alphadox.in · +91 96770 03986
No.22/2A, Soodiyammanpet, Saidapet, Chennai - 600015